Shipping and delivery

All Yuzu orders ship from our production facility in Shandong, China, to more than 230 countries. Shipping is $15 to most of them, and orders arrive 4 to 15 days after they leave the factory — how long depends a great deal on the destination country. A local carrier handles the final delivery in your country.

Carriers

We ship with SF Express, Yun Express, China Post or DHL, depending on where your order is going. Most orders leave on SF Express, US orders usually travel with Yun Express, and a small number of remote destinations are served by DHL.

Once your package reaches your country, a local last-mile carrier takes over for the final delivery. Which one that is depends on your address. If you need to contact them directly about a missed delivery or an address problem, get in touch and we'll point you to the right one.

Delivery times

Most orders arrive 4 to 15 days after they ship, and the destination country matters more than anything else. Japan and the UAE are usually under a week, Western Europe, the US and Canada sit around 9 to 12 days, and Northern Europe, Portugal, Belgium and Israel often run past two weeks.

These are averages from the last three months of real shipments, and they cover the journey only. Production comes first and is tracked separately on the production status page.

For the current average to your own country, search by country.

Shipping costs

Shipping is $15 to most of the world, charged once per order no matter how many keycap sets are in it.

The United States is $20 to $30, because US orders ship DDP — customs duties and tariffs are paid upfront, so nothing is owed on delivery. A small number of remote destinations cost more again, because DHL is the only carrier that reaches them.

All prices are in USD, and the exact figure for your order is worked out at checkout. For the price to your own country, search by country.

Tracking your order

Once your order ships, tracking updates are published directly to your orders page. If updates are missing there, use 17track with your tracking number. It covers SF Express, Yun Express, China Post, DHL and most local last-mile carriers, so you get a complete view of where your package is at each stage.

Customs and import fees

Packages ship directly from China, which means they may be subject to customs inspection and import fees depending on your country's rules. Any such charges are set by local authorities and are the customer's responsibility.

European customers may be charged VAT or import duties on delivery, depending on the country. We do not currently use the IOSS system, so VAT is not collected at checkout. Since August 2026 the EU also applies a €3 handling fee to parcels arriving from outside the bloc — we cover that fee, so it is never passed on to you. Beyond it, we have had reports from customers in France and Spain among others that their orders arrived with no customs charges at all. Customs decisions are out of our hands, so this is not a guarantee, but it is worth knowing.

Shipping problems

Your order seems stuck. Occasional gaps in tracking updates are normal, especially during customs processing or busy periods like the holidays. If there have been no updates for more than 8 days, contact us at contact@yuzukeycaps.com and we'll file a claim with the carrier.

Your order is marked as delivered but hasn't arrived. First, check all delivery spots around your address, with anyone who might have brought it in, and with neighbors or building management. Also check your tracking for any delivery photos or notes left by the carrier. If it still hasn't turned up after 48 hours, contact us and we'll file a claim on your behalf.

You forgot to pick your order up. Parcels left uncollected at a pickup point are almost never returned to us — around 99% of the time they are destroyed before they reach our facility. Contact us at contact@yuzukeycaps.com and we'll arrange a reprint, but expect a fee for it.

Your order is confirmed lost. We'll reprint and resend your order at no charge. Get in touch at contact@yuzukeycaps.com and we'll put it back into the production queue.